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Shipping policy
Shipping Policy
Last updated: July 2026
Every piece begins its journey from my studio in Jerusalem, Israel. Before it leaves, I carefully inspect, wrap, and package each one by hand to ensure it arrives safely and beautifully presented.
Below you'll find everything you need to know about processing times, shipping methods, customs, and delivery.
Preparing Your Jewelry / Processing Time
Orders are carefully prepared for shipment within 1–3 business days after payment has been received.
Because every piece is handmade and one of a kind, I carefully inspect and package each order before shipping.
Custom or personalized orders may require additional production time. If this applies to your order, the estimated completion time will be discussed with you before work begins.
Delivery Options
Orders are shipped from Jerusalem, Israel.
Depending on your location and the shipping option selected at checkout, your order may be shipped using:
EMS Express Post
DHL Express (where available)
All shipments include tracking.
Typical Delivery Times
The following delivery times are approximate and based on normal carrier performance.
Israel
Local door-to-door courier service: approximately 2–3 business days
Priority Post
United States: approximately 7–15 business days
Canada: approximately 19–24 business days
European Union: approximately 8–12 business days
United Kingdom: approximately 7–10 business days
Australia & New Zealand: approximately 14–19 business days
South America: approximately 14–19 business days
Singapore, Hong Kong & Japan: approximately 10–16 business days
South Korea: approximately 10–12 business days
Express Shipping (EMS or DHL Express)
United States: approximately 4–7 business days
Canada: approximately 6–8 business days
European Union: approximately 4–7 business days
United Kingdom: approximately 4–7 business days
Australia & New Zealand: approximately 7–12 business days
South America: approximately 7–12 business days
Singapore, Hong Kong & Japan: approximately 10–16 business days
South Korea: approximately 10–12 business days
Please note that these delivery times are estimates only. While most orders arrive within these timeframes, customs clearance, weather conditions, transportation disruptions, public holidays, or other circumstances beyond our control may occasionally cause delays. Delivery dates cannot be guaranteed.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–48 hours to become active after dispatch.
Customs, Duties & Taxes
International orders may be subject to customs duties, VAT, import taxes, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are the buyer's responsibility.
Customers are responsible for complying with the customs regulations and import requirements of their own country.
United States Orders
For orders shipped to the United States via Priority Post, U.S. import duties are prepaid by us under the DDP (Delivered Duty Paid) service.
This does not include any applicable federal, state, or local sales taxes that may apply under U.S. law.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you notice an error, please contact me as soon as possible.
Once an order has been shipped, it may no longer be possible to change the delivery address.
Delayed Shipments
International shipping may occasionally be delayed due to circumstances beyond our control, including:
customs inspections
severe weather
transportation disruptions
public holidays
postal service delays
government restrictions
other unforeseen events
I truly appreciate your patience should unexpected delays occur.
Lost Packages
If your package appears to be lost during transit, please contact me as soon as possible.
I will gladly work with the shipping carrier to investigate the shipment and help find the best possible solution.
Because every piece is unique, investigations may take some time, but I will keep you informed throughout the process.
Damaged or Incorrect Items
Every order is carefully packaged to protect your jewelry during its journey.
If your package arrives damaged or you receive an incorrect item, please contact me within 2 business days of delivery and include:
photographs of the outer packaging;
photographs of the damaged or incorrect jewelry;
a brief description of the issue.
This allows me to resolve the matter as quickly as possible.
Gift Packaging
Every piece is beautifully packaged and ready for gifting at no additional charge.
If you're sending your purchase directly as a gift, I'd be delighted to include a personal message upon request.
One-of-a-Kind Jewelry
Every piece I create is unique.
Because each design exists only once, an identical replacement may not be available if a package is lost or damaged during transit.
If such a rare situation occurs, I will work closely with you to find the fairest and most appropriate solution, which may include a replacement of comparable value, store credit, repair where possible, or a refund, depending on the circumstances and applicable consumer protection laws.
Questions Before Ordering
If you have any questions about shipping, customs, delivery times, or choosing the best shipping option for your country, please don't hesitate to contact me before placing your order.
I'm always happy to help.
Choosing with Confidence
Every piece in my shop is photographed individually, and you will receive the exact piece shown in the listing.
If you have any questions about size, color, materials, or the traditional symbolism of a gemstone before purchasing, I'm always happy to provide additional photographs or answer your questions so you can choose with complete confidence.
Contact
Inna Zlotnik Jewelry
Jerusalem, Israel
📧 zlotnik.stonejewelry@gmail.com
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