Refund policy

RETURNS & REFUND POLICY

Last updated: July 2026

 

I want you to feel confident when choosing a piece of jewelry.

 

Every item in my shop is created with great care and attention, and I truly hope you'll love your purchase. If something isn't quite right, I'll do my best to make the return process simple, fair, and straightforward.

 

Please read the information below before making your purchase.

 

Returns

 

Returns are accepted within 14 days after delivery.

 

To be eligible for a return, the item must be:

 

unworn and unused;

in its original condition;

returned in its original packaging.

 

Please contact me before sending your return so I can provide the appropriate return instructions.

 

Return Shipping

The buyer is responsible for return shipping costs.

For your protection, I strongly recommend using a tracked shipping service. Refunds cannot be issued until the returned item has been received and inspected.

The buyer is responsible for any loss or damage during return shipping until the returned item has been safely received. Where available, I also recommend purchasing appropriate shipping insurance.

 

Refunds

Once your returned item has been received and inspected, your refund will be processed using the original payment method.

 

Approved refunds will be issued within a reasonable period, subject to the processing times of your payment provider or financial institution.

 

If the returned item shows signs of wear, damage, alteration, or is not returned in its original condition, a deduction may be made to reflect any loss in value where permitted by applicable law.

 

Orders with Free Shipping

 

If your order qualified for free shipping, the actual shipping cost originally paid by the shop may be deducted from your refund, where permitted by applicable law.

 

Custom & Personalized Orders

I welcome requests for custom and personalized jewelry. No upfront payment is required.

Once the piece is completed, I will show you the finished jewelry before any payment is made. You can then decide whether you would like to purchase it.

There is no obligation to purchase a custom piece before you have seen and approved the finished jewelry.

Payment is requested only after you have approved the piece and decided to purchase it.

Once a custom or personalized piece has been approved and purchased, it cannot be returned or exchanged unless it arrives damaged or defective, or unless otherwise required by applicable law.

Cancellations

If you wish to cancel a standard order, please contact me as soon as possible.

Orders that have not yet been shipped may usually be cancelled.

Once an order has been dispatched, it can no longer be cancelled and must follow the standard return process.

For custom and personalized pieces, no payment is taken before you have seen and approved the finished jewelry, so there is no purchase obligation during the creation process.

European Union Customers

 

If you are purchasing from the European Union, you may have additional consumer rights under applicable law.

 

Nothing in this policy limits those statutory rights.

 

Non-Returnable Items

The following items cannot be returned or exchanged after they have been approved and purchased, unless they arrive damaged or defective, or unless otherwise required by applicable law:

custom-made jewelry;

personalized orders;

items altered at the customer's request.

Refused Deliveries

 

If an order is refused by the customer or returned because customs duties, taxes, import fees, or delivery requirements were not fulfilled, the order will be treated as a return.

 

Where permitted by applicable law, any original shipping costs, return shipping charges, customs fees, or other non-refundable expenses incurred by the shop may be deducted from the refund.

 

Questions?

 

If you have any questions before placing your order—or if you're unsure whether a piece is right for you—please don't hesitate to contact me.

 

I'm always happy to help.

 

Contact

 

Inna Zlotnik Jewelry

 

Jerusalem, Israel

 

📧 zlotnik.stonejewelry@gmail.com