Frequently asked questions

How do I care for my raw stone jewelry?
Treat your raw stone pieces with gentle care — they’re natural creations and can be sensitive to chemicals and water. Avoid perfumes, lotions, and sprays while wearing them. Clean softly with a damp cloth (no abrasives), and always remove your jewelry before swimming, showering, or washing dishes.

My crystal looks dull or faded — what can I do?
To restore your crystal’s beauty and energy:
Wipe away dust with a soft cloth.
Apply a tiny touch of paraffin oil using a clean cloth to enhance color and depth.
Buff gently with a dry cloth to reveal its natural shine.
This simple ritual helps refresh both the look and the vibration of your crystal.

How can I cleanse and recharge my crystal jewelry?
Crystals love to be energetically renewed. You can try:
Brown Rice Method: Bury your jewelry in brown rice for 24 hours to draw out heavy energy. (Discard the rice afterward.)
Selenite or Clear Quartz: Place your jewelry on a selenite plate or beside clear quartz for several hours or overnight. Both have purifying and amplifying properties that restore balance and clarity.

Can I return or exchange my item?
Yes, returns and exchanges are accepted.
Please contact me within 7 days of delivery, and return the item in its original, unused condition and packaging.

How long do I have to return an item?
The item must be shipped back within 14 days of delivery.

Who pays for return shipping?
The buyer is responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is also responsible for any loss in value (as agreed upon with the seller).

What if my order included free shipping?
If your order qualified for free shipping, the refund will be issued minus the original shipping cost paid by the shop.
This amount will be deducted once the returned item is received and inspected in its original condition.

What if my order included free shipping?
If your order qualified for free shipping, the refund will be issued minus the original shipping cost paid by the shop.
This amount will be deducted once the returned item is received and inspected in its original condition.

Are custom or personalized orders refundable?
Custom-made and special-order items are non-refundable unless they arrive damaged or defective.